| Help / FAQ
How does the service work?
What plans do you offer and what are the Subscription
Fees?
What if I want to cancel?
What payment methods do you accept?
Are my Credit/Debit card details secure?
How do I update my Credit/Debit card details?
How does the Rental Queue work?
Can I add games to my Rental Queue from more than one console?
Can I rent games if I'm a non-UK resident?
How do I play this game? Do the games come with manuals?
I've been waiting ages for my game! what's going on?
Do I pay extra for postage?
What happens if I lose the return envelope?
What happens if the game doesn't work or arrives damaged?
This game did work, but now it doesn't
Can I change my membership level / Credit Card /
Account details?
What if I can't find a game I know about that I want to rent on the website?
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How does the service work?
We have lots of console games, and for a low monthly fee
you can access all of them. First you identify the games you are
interested in using the your Rental Queue,
then we send them out to you. When you're finished with a game,
you send it back in the pre-paid envelope, and we send you the next
game you are most interested in.
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What plans do you offer and what are the Subscription Fees?
There are four plans available, from Lite through to our three disc
Plan. The Lite option limits you to only two game exchanges a month,
while all other options offer unlimited exchanges. If you go for
a more expensive plan, you can play more games at any one time.
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What if I want to cancel?
You can cancel at anytime, and no further funds will be taken from
your account. All RGO games in your possession must be returned
before the end of your next Billing date. We recommend posting them
at least 5 working days before to ensure you are not charged an
additional month.
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What payment methods do you accept?
All payment options are handled by Worldpay, who accept a large
range of debit and credit cards including MasterCard, Visa, Switch,
Visa Delta, JCB, Visa Electron and Solo. Please visit our Secure
payments provider www.worldpay.com
for more information.
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Are my Credit/Debit card details secure?
All payment options are handled by Worldpay who use a completely
secure transaction environment. Payment details are captured and
processed on WorldPay's servers and protected by a host of encryption
techniques (including Secure Socket Layer: SSL).
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How do I update my Credit/Debit card details?
All payment details are handled by our payment provider Worldpay.
To update your Credit/Debit card details you will need to log in
to WorldPay's Secure
Shopper Management System using the username and password they
e-mailed you when your payment was originally setup.
If you're not able to remember your Worldpay log in details there
is a reminder form here.
If you require help finding your FuturePay Agreement ID and / or
the e-mail you used when you first signed up please contact
us.
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How does the Rental Queue work?
Once your account is activated (instantly on successful
payment) you can log in and start selecting games you're interested
in renting. Your selected games will be added to your Rental Queue
where you can adjust the preferred order they are sent out or remove
them if you change your mind.
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Can I add games to my Rental Queue from more than one console?
Yes, you're free to add games from any of our supported
consoles (PS2, Xbox, GameCube and Xbox 360) to your Rental
Queue. For example you can add 50% PS2 and 50% Xbox titles or
any other console type combination.
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Can
I rent games if I'm a non-UK resident?
We do not ship games outside of the UK. At this time membership
of RGO is only open to UK residents.
How do I play this game? Do the games come with manuals?
Although most of the console games we offer come with built in gameplay
tutorials and in-game instructions we also offer a printable version
for a selection of titles (Game Controls: Yes) which we're adding
to regularly. Your also invited to post game control requests in
our Games Forum.
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I've been waiting ages for my game! what's going on?
If you're expecting a game that hasn't shown up, let us know ASAP
by using our contact form, and we'll
chase it up for you. We understand that items can go missing in
the post however if you live in an area where this is prone to happen
we reserve the right to cancel your subscription and pursue the
issue with your local post sorting office.
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Do I pay extra for postage?
All costs are met from your subscription. You pay nothing extra.
What happens if I lose the return envelope?
Let us know by email or using our
contact form, and we'll dispatch a
replacement return envelope.
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What happens if the game doesn't work or arrives damaged?
Send it back and receive an immediate replacement and Incentive
Points for your trouble (if tests prove the disc faulty. If the
disc seems fine, we'll let you know and invite you to check out
our Care For Your Discs guide).
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This game did work, but now it doesn't
These things happen. Send the game back and a replacement will be
mailed on receipt. We reserve the right to cancel your membership
without further warning should this happen too often, though.
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Can I change my membership level / Credit Card / Account
details?
Yes, your membership plan, Credit Card and Account details can be
amended at any time using the 'Your Account' page. Changes will
take effect from the month following your request. IE: If you request
a change in June, this change will occur in July. Please allow 24
hours for your request to be processed.
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What if I can't find a game I know about that I want to
rent on the website?
We are committed to providing the best service to UK gamers, so
are very keen to know if there's a game that we don't offer Contact
Us (or if you prefer post in our Suggestions
Forum) advising the games title and platform, and we'll get
straight onto sourcing it.
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